Operator-Eliminating Intake, Qualification, and Routing (24/7)

Your customers don't wait for business hours. Neither should your intake.

Time Saving Systems builds chat agents that respond instantly, gather the information required to act, qualify requests using fixed rules you control, route only what requires a human, and close everything else cleanly.

A chat agent is complete only when it can run unattended.

Chat agents that:

  • Respond instantly, 24/7
  • Gather the information required to act
  • Qualify requests using fixed rules you control
  • Route only what requires a human
  • Close everything else cleanly

What the Agent Does

Complete intake, qualification, and routing

1) Instant intake (always on)

Captures the details your team needs without back-and-forth:

  • Name + contact
  • Location / service area
  • Issue category
  • Urgency threshold
  • Preferred timing
  • Access constraints (as relevant)

2) Qualification (rules, not judgment)

Applies predefined constraints to determine:

  • In-scope vs out-of-scope
  • Emergency vs non-emergency
  • Serviceable vs non-serviceable (area/hours/policies)

3) Appointment / scheduling handoff (optional)

When a request qualifies, the agent can:

  • Route to scheduling
  • Collect availability preferences
  • Hand off with complete context

4) Human handoff (only when necessary)

Complex or exception cases escalate to a human with:

  • Transcript
  • Captured details
  • Qualification outcome
  • Recommended routing path

Then the agent exits the interaction.

5) Multi-platform deployment (optional)

Deploy where your customers are:

  • Website chat
  • SMS intake
  • Messenger/WhatsApp (if needed)

What You Control

Your rules. Your boundaries.

Service area + hours
Categories you handle (and don't handle)
Required intake fields
Emergency criteria
Refusal rules
Escalation rules
Routing destinations (schedule, estimate, dispatch, email, etc.)

What We Avoid (by design)

If it needs supervision to work, it is not operator-eliminating

We do not build chat agents that require:

Open-ended "helpful" conversation
Improvisation that creates liability
Ongoing training cycles
Constant performance tuning

Start Here

Discovery call outcome

  • A clear map of intake → qualification → routing
  • A defined build scope (what the system will handle unattended)
  • An install plan with a clean end state